Tag: Customer engagement

Netcore Cloud has expanded its partnership with Google Cloud to elevateits product discovery, AI-powered search, merchandising, and customer engagement marketing ...

Freshworks Inc. announced that Lalamove uses Freshdesk™ and Freshsales™ to improve sales conversion and increase customer engagement. Better service Freshworks Inc. creates AI-boosted business software, ...

A McKinsey global survey of executives noted that companies have accelerated the digitisation of their customer and supply-chain interactions and ...

AB Tasty launches EmotionsAI, a new technology that revolutionizes brands' abilities to personalize the customer experience through their emotional needs. Alix de Sagazan ...

This year, the Viking Group and PLDT Enterprise marked 10 years of partnership.

Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services.

SAP Emarsys e-Commerce enables Sa Sa to build on this foundation and pursue a two-pronged approach to customer loyalty that ...

KDDI chose Oracle in February 2021 with Oracle Consulting Japan as the implementation partner for this purpose.

The company’s entry into the Taiwanese market follows recent announcements including Teads Ad Manager becoming the first cookieless platform on ...

To bring Xiaoning to life, Bank of Ningbo partnered with AI giant SenseTime which has been deploying in recent years ...

Prudential will leverage Google Cloud's data analytics capabilities, secure and sustainable infrastructure, and the broader Google ecosystem, to accelerate its ...

Companies looking to reskill existing employees as skills gap hinders progress in technology-enabled transformation.

By syncing Infobip’s WhatsApp and SMS channels with HubSpot, businesses can send automated messages and updates to deliver faster and ...

Adopting a customer-centric approach based on rapid prototyping, the two organisations will jointly design and roll-out new digital products across ...

The research predicts that social media platforms, such as Instagram and Facebook, will become an important medium for enterprises to ...

Okta reports on the State of CIAM in Asia-Pacific 2022 In today’s digital-first world, the urgency for businesses to deliver ...

Gartner says sales leaders looking to cultivate an adaptable sales organisation should rethink their current sales efforts across three dimensions. ...

Twilio’s (third annual State of Customer Engagement Report found that investment in digital customer engagement and personalisation technologies has had ...

Two years into the COVID-19 pandemic, the region continues to adjust with cycles of change and adaptation. Customers today are ...

Technology will be the cornerstone of brands that try to re-establish relationships with customers and consumers in a new version ...

"COVID-19 has fundamentally changed how businesses operate and how consumers interact with those organisations," said Joy Corso, chief marketing officer ...

The geographic fragmentation of the Philippines with its 7,100 islands has been a decades-old, insurmountable challenge for banks in the ...

With the COVID-19 pandemic, there was a big shift in customer behaviour in terms of the fear of missing out, ...

To listen and respond to customer needs, businesses must invest in the tools, processes and resources that empower agility and ...

Gartner says rampant rep disengagement could lead to poor customer service experience and economic cost

A study by Cisco revealed just how important privacy is to the continuing growth of economies, including the COVID-19 pandemic ...

With the predicted end of web cookies, marketing leaders should take immediate steps to come to terms with consent-based advertising

98% of APAC enterprises report failing to digitize customer engagement would have negatively impacted their business

THE ICONIC and Tata CLiQ are implementing best practices of protecting the privacy of customers while adopting technology to enhance ...

In this episode of PodChats for FutureCIO, Ravi Saraogi, co-founder and president of Uniphore APAC talks about the role of ...

For many organizations, the rapid rise of digital transformation has pushed AI to the top of the corporate agenda. But ...

https://youtu.be/lCmDD3-J93w “Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee ...