Scoot, the low-cost subsidiary of Singapore Airlines (SIA), has selected AI-powered low-code development platform OutSystems to modernise its flight disruption management capabilities and boost operational efficiency.
Scoot now unifies its various communications systems onto a centralised platform for flight operations management through AI-powered low-code. This aims to optimise cross-department coordination and better decision-making during flight disruptions.
“Scoot’s breakthrough in developing its first disruption-handling mobile application, alongside the clear business results it achieved, exemplifies how AI-powered low-code is a true game-changer for building mission-critical solutions that fuel resilience and strategic advantage in a fast-evolving business landscape,” said Leonard Tan, regional director, Singapore, Malaysia, Brunei, and Greater China Region at OutSystems.
Elevating travel experience
With OutSystems, Scoot has reduced development time from eight months to two and a half months, enabling the low-cost carrier to develop the Virtual Operations Command Centre (vOCC) application, which integrates multiple internal communication systems. Future enhancements include integrating AI capabilities via OutSystems Mentor, for automated, personalised communication with passengers.
Scoot has also increased data visibility across all stakeholders by 90% and reduced manual processing time by over 60%. OutSystems enabled teams at Scoot to generate data-driven insights, tracking quantifiable disruption metrics such as flight retiming metrics and the number of connecting passengers.
Jaya Balaji MV, vice president of Information Technology of Scoot, said, “Digital innovation is key to unlocking these possibilities at Scoot, and our vOCC application reflects this vision. By transforming our operations control centre — the ‘nerve centre’ of the airline — with data and AI-driven insights, we have strengthened real-time decision-making, improved cross-team collaboration, and accelerated our response during disruptions such as flight delays or cancellations.”
