Tag: Salesforce

A new Salesforce surveyunveils that only 11% of enterprise CIOs have fully implemented Artificial Intelligence (AI) due to technical and ...

RLC Residences, Robinsons Land's residential division, has partnered with Salesforce to enhance customer experience.  

The new offerings represent a more than US$50 million investment in improving the workforce and addressing the growing AI skills ...

Salesforce unveiled a pioneering suite of autonomous AI agents, Agentforce, that aims to augment employees and handle service, sales, marketing, and ...

New Salesforce research revealed that generative AI is among the top three business priorities for 87% of Singapore C-suite executives.

Salesforce and Workday forged a partnership to deliver an AI-powered assistant that claims to automate tasks, provide personalised support, and surface ...

Salesforce launched Einstein Service Agent, a fully autonomous AI agent that claims to be more intelligent and dynamic than traditional ...

Lion Parcel, an Indonesian logistics service provider, has forged a partnership with Salesforce to optimise customer service through generative AI ...

The new State of Marketing report by Salesforce revealed that the majority (78%) of marketers in Singapore have experimented with or fully ...

Salesforce's State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this ...

Salesforce announced the public beta availability of Einstein Copilot, a new customisable, conversational, and generative AI assistant for CRM that can generate ...

A new Salesforce study reveals that 86% of IT leaders in APAC expect AI to increase productivity over the next three years. ...

Around 80% of e-commerce organisations in Singapore already use AI, with 42% fully implementing it and 38% experimenting. An additional 20% are evaluating ...

Salesforce announced its milestone of delivering over 3 million upskilling opportunities to women within the first year, surpassing its 500,000 commitment. The ...

The majority (68%) of IT leaders are investing more in data training in the next year to strengthen internal data ...

Salesforce announced a three-year Memorandum of Understanding (MOU) with the Ayala Foundation to train 185 Filipinas with digital and CRM ...

Singapore tops the overall AI readiness (70.1), ahead of 11 other economies in APAC according to Salesforce’s 2023 Asia Pacific AI Readiness Index. Japan ...

Philippine Airlines (PAL) announced a new partnership with Salesforce for an AI-powered CRM platform across its contact center and customer feedback handling ...

93% of Singaporean workers already using and experimenting with generative AI believe that it makes them more productive at work, ...

Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State ...

Salesforce announced a partnership with KOMINFO to provide CRM curriculum and training for the Digital Talent Scholarship Program. Participants will have access to ...

Salesforce, a maker of cloud-based software, announced the general availability of Hyperforce in Indonesia. Built on AWS, Hyperforce is a reimagination ...

Most (88%) Information Technology (IT) leaders in the Asia Pacific (APAC) region believe generative AI, will soon have a prominent ...

According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%), ...

New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need ...

It is critical for business leaders to introduce effective skills development programmes to address the talent mismatch.

74% of companies plan to continue or increase spending on data skills and training for employees to close the gap.

It is that time of the year when prognosticators come out of the woodwork to provide some guidance in terms ...

Petronas360 brings together customers, partners and employees to provide a single source of truth leveraging artificial intelligence and data.

The 2022 Global Digital Skills Index report claims there are three key categories of profiles — Future Learners, Face-Value Learners, ...

The Forrester Consulting report, Building Data Literacy: The Key To Better Decisions, Greater Productivity, And Data-Driven Organisations, found that despite ...

The insurance industry fast-tracks technology adoption to improve customer interactions, develop competitive solutions, and optimize business processes. By digitizing solutions ...

The insurance industry fast-tracks technology adoption to improve customer interactions, develop competitive solutions, and optimize business processes. By digitizing solutions ...

The second edition of the Salesforce Asia Pacific AI Readiness Index sees Singapore retain the top spot for Artificial Intelligence ...

The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers ...

Brick-and-mortar retail Phoon Huat in Singapore discovers opportunities to engage current customers and reach new ones via eCommerce

IDC says worldwide public cloud services market totalled $312 billion in 2020 with AWS and Azure vying for the top ...

Salesforce's play to acquire Slack has one clear target - Microsoft. Is it enough to stave off the competition? Forrester ...

As businesses undergo digital transformation to meet the challenges of the digital economy, modern software with its properties of automation, ...

L’Oréal is using Salesforce to make it easier for consumers around the world to discover, share and buy beauty products ...

The redesigned Salesforce Mobile App and new Trailhead GO learning app deliver features exclusive to iOS and iPadOS. 

Looking for ways to increase the customer experience and maintain the value of its heritage vehicles, Lamborghini turned to Salesforce ...